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FAQ's
Q. Do we service your area?
A. Currently Pasadena Computer Works services Pasadena and surrounding areas such as: South Pasadena, Altadena, Sierra Madre, Monrovia, Alhambra, Temple City, La Canada Flintridge, Glendale, Burbank, and North Hollywood. If we are not yet in your area, give us a call, We will make every effort possible to help service you.
Q. When can we come to see you?
A. We can typically provide same to next day service, depending on availability. We offer appointments seven days a week from 9:00 am to 7:00 pm for standard service, and 24 hours a day for emergency and after hours service. If an appointment is needed after hours, there is a additional charge of $40/hour on top of our regular charges. Rest assured, we won't quit until the job is complete (unless you want us to).
Q. How do I book an appointment?
A. 1. Over the phone: simply call (626) 449-4729 to speak with one of our experienced Customer Representatives who will be able to assist you with booking an appointment or answering any questions you may have. Our Customer Representatives are available seven days a week. If calling after hours, please leave a message and a representative will call you back within two hours.
A. 2. Simply CLICK HERE to fill out our Request Service form or to send us an email.
Q. What forms of payment does Pasdadena Computer Works accept?
A. We accept cash and checks, We also will accept payments using most major credit cards including: Visa, Mastercard, Discover, and American Express via a PayPal Payment (You must have internet access and have been provided an invoice number by one of our representatives).
Q. Do you offer drop off service?
A. Pasadena Computer Works specializes in onsite support for the Home and Business User. Our philosophy on this is based on three simple ideas:
1. Typically computers work better in their native environment, especially when dealing with networks and other peripheral devices.
2. Do you really want to leave all of that personal data unattended? When we come to you, your privacy is ensured.
3. We're extremely convenient. You don't want to crawl under your desk, unplug all those cords, pack up your car, lug that thing into a store, and then try to figure it all out again when you get home, do you? Let us do all the leg work.
Q. Do you offer Phone Support?
A. Pasadena Computer Works employs a advanced in-house Technical Response Team that is available for phone support. Team members can provide consultation and advice as well as state of the art remote support technologies to troubleshoot and repair problems on your PC*.
Q. Do you work on Macs?
A. Yes!
Q. Do you offer technology products as well as service?
A. All of our mobile technicians carry a variety of core products with them to all onsite appointments and guess what? If we don't have what you need with us, we can get you just about anything within a few days. From software, to computers, to gizmo's and gadgets, we can get it all!
Q. So all you do is fix computers right?
A. Not even close! Pasadena Computer Works is the COMPLETE home technology solution. From your PC to your home theater system to your website, we can provide all the services you need. Click Here to see an entire list of services Pasadena Computer Works provides.
Q. What can I expect from my experience with Make It Work?
A. It's simple and we get it! We're very aware that customer service these days is lacking in every industry. Each and every employee at Pasadena Computer Works is highly trained, exceptionally tenacious, and extremely personable. From your initial call to book an appointment to the moment your Support Technician leaves your home or business (after fixing your problem of course) your expectations will be exceeded on every level!
* In order to provide remote support, you must have an operable PC and high speed internet connection. Additionally, some problems require an onsite visit.
CLICK HERE to see a list of the types of services we offer.
From PC/Mac troubleshooting to cutting edge home theater solutions, Pasadena Computer Works is the integrator of home electronics that makes it all work together. Call us, so that we can raise your expectations for how service should be. It's easy... dial (626) 449-4729.
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